How is e-commerce slated to change in the coming year? There are 13 big shifts coming your way, compliments of a Noobpreneur piece which features my tip at number six: eCash. We’re already shifting away from credit cards and cash, but embracing a total eCash environment is still a little ways away. Think Venmo and Square, two options that are being readily adopted by businesses large and small. If you’re a business owner, it’s in your best interest to embrace these means of payment early.
Customer service through text and AI integration are other hot trends that are soon to be the norm. Some companies are already all about the text, but if you want to make this shift for your business bear in mind that getting permission to text is vital. Otherwise, you might break some major laws!
Purchasing via apps is a natural segue thanks to mobile readiness, especially now that over half of Americans use a mobile device instead of a desktop to shop online. From storefronts to mobile live chat, we have a lot to look forward to!
Discover the full list of what’s in store for e-commerce right here:
